WHY DOES EVERYONE NEED AN ACCOUNT?
Requiring an account allows us to protect and help control who has access to the things you put into the system. It also allows you to be able to track who views, plays, and downloads your stuff.
WHY DO I NEED TO USE SHARE GROUPS?
Share groups help protect people from too much unsolicited spam. Users have to accept invitations to share groups (opt in) before they start getting alerts about new shares or any other user-driven communications from the system.
HOW DO I SHARE SOMETHING WITH JUST ONE PERSON?
Simply create a share group that contains just the one person you want to share stuff with.
HOW DO I ALERT SOMEONE VIA EMAIL AND TEXT?
Just add both addresses to the share group. One entry for the email address and a second for the phone number to text.
DO THE FILES I UPLOAD HAVE TO BE A CERTAIN TYPE?
No. The system should accept files of any type and allow you to share and download them at any time. However, you should note that only video files of common video formats will be recognized and playable with many of our online tools.
WHAT HAPPENS WHEN MY SUBSCRIPTION ENDS?
When your subscription ends, you will not have access to upload more videos to create new shares. After a brief lock-out period, files you have previously uploaded may be archived or removed from our system.
HOW MUCH DOES A SUBSCRIPTION COST AND WHAT DO I GET?
Details about subscription pricing and features can be found here.
HOW DO I SET UP A GROUP?
Start by clicking the 'groups' link in the top menu. Next find and click the 'create a new share group' link in the side menu anenter the details about our new group (name the group). This will create the group and provide you with a unique group code. Now you can give the group code to anyone you want to join your group.
HOW DO I USE GROUP CODES TO JOIN A GROUP?
Start by clicking the 'groups' link in the top menu. Next open up the side menu of the groups page. You will see a section titled 'Join a Group' with a section where you can enter you group code. Type in your group code and hit enter.
HOW DO I SEE WHAT TAPES AND CLIPS I HAVE IN THE SYSTEM?
Log into your account. If you are not directly taken to your library page, click the 'Library' link from the top navigation and you will be taken to a collection of all of your clips.
HOW DO I FIND A SPECIFIC CLIP WITHIN THE SYSTEM?
From your library, use the 'search your library' form in the side navigation. Search will find any tapes that have clips, tags, or comments that match your search terms. If you don't see the results you expect, try using a smaller phrase or label as your search term (more generic terms should return more results than more specific terms).
HOW DO SEND TAPE TO SOMEONE WITHOUT A SHAREGAMETAPE ACCOUNT
First click on the 'upload' link in the top menu. Then upload your chosen tape. Next go to your library and locate the tape you just uploaded and click on the 'view, share, and download clips section.' Go to the sidebar menu and click on the tools and settings tab, and you will see a section titled 'groups to share with.' Under this section selected the option of 'a specific email or text adress,' Input the person's email or phone number and they will receive your tape.
HOW DO I CREATE A PERSONAL HIGHLIGHT REEL?
First click on the 'library' link in the top menu. Next find the clips you would like in your highlight reel. Finally, go to the side menu and find the button titled add all clips to a highlight reel.
HOW DO I ADD MORE TAPE TO THE SYSTEM?
From your library, click the 'upload more tape' button. Enter the title of your event and click next (this is the label that will show up for your tape within your library). Drag and drop the video you want to upload into the box on the screen or use the 'browse' button within the box to locate the video on your local drive). Once the video is uploaded, you'll be presented with options to immediately share the tape with your existing share groups, add more tape, or start viewing the tape right away.
HOW DO I UPLOAD AN ACVHD FILE?
ACVHD files can be directly uploaded into the system like any other video file. The system should automatically detect that you are uploading a ACVHD file and prompt you to 'mark it for processing'. Once you mark the tape for processing a background process
HOW DO I AUTOPLAY ALL THE CLIPS IN A TAPE?
While in the 'view tape' feature, click the 'auto play' button located in the middle of the screen, directly above the video player. As a clip reaches the end of it's timeline, the next available clip should automatically load and start to play.
HOW DO I SKIP TO A SPECIFIC CLIP WITHIN A TAPE?
While in the 'view tape' feature, locate the clip name in the side menu and click on it (it will automatically load that clip into the video player).
HOW DO I MOVE FRAME BY FRAME WITHIN A CLIP?
While in the 'view tape' feature, when you are viewing a paused clip, you can use control button that looks like a play button with a vertical line at the end to move one frame forward or backward at any time. Or, while in the 'view tape' feature, when you are viewing a paused clip, you can use the arrow buttons on your keyboard to move one frame forward or backward at a time.
HOW DO I DOWNLOAD AN ENTIRE TAPE?
From within in the 'view tape' feature, click the 'Tools & Settings' link in the side navigation. Click the download icon next to 'This tape'. You will be presented with a message saying that we are processing your request on the backend (which will build a zip file of all the clips in the tape). You will be sent a link (via email or text depending on your alert preferences) that you can use to actually download the tape.